Shipping policy
SHIPPING & DELIVERY POLICY
At DAS, we aim to make your shopping experience as smooth and reliable as possible. Below you’ll find everything you need to know about order processing, shipping, delivery, and what to do if there is an issue with your shipment.
ORDER PROCESSING
All orders are processed and prepared at our warehouse within 1 business day after the order is successfully placed.
Orders placed outside business days, during weekends, or on official public holidays will begin processing on the next available business day.
Once your order has been prepared, it will be handed over to our shipping partner for delivery.
SHIPPING COVERAGE
DAS currently delivers across all governorates of Egypt.
SHIPPING RATES
Our standard shipping rates are:
- Cairo: EGP 75
- All other governorates: EGP 100
Shipping rates may occasionally be reduced or waived as part of special promotions or limited-time offers. Any applicable offer will be clearly communicated on our website or during checkout.
ESTIMATED DELIVERY TIMES
Once your order has been prepared and handed over to the shipping company, estimated delivery times are:
- Cairo: 2–3 business days
- Other governorates: 3–5 business days
Please note that these are estimated delivery times and may occasionally vary due to circumstances outside our direct control.
Fridays, Saturdays, and official public holidays are not considered shipping business days.
ORDER TRACKING & DELIVERY
After your order has been dispatched, it will be handled by our shipping partner.
Please make sure that your phone number and delivery address are entered correctly when placing your order, as the courier may need to contact you to complete the delivery.
CHANGING YOUR DELIVERY DETAILS
If you need to change your delivery address, phone number, or other delivery information, please contact our Customer Service team within 1 day of placing your order.
We will do our best to update the information before the shipment is dispatched.
Once an order has entered the shipping process, certain changes may no longer be possible.
INCORRECT OR INCOMPLETE DELIVERY INFORMATION
If an order cannot be delivered because the delivery information provided is incorrect or incomplete, the order will remain undelivered until the required information is corrected.
To avoid delays, please carefully review your address and contact details before completing your order.
PACKAGE INSPECTION
For logistical and product protection reasons, packages cannot be opened or inspected before acceptance from the courier.
If you experience any issue with your order after receiving it, please contact our Customer Service team and we will assist you.
DAMAGED OR SHIPPING-RELATED ISSUES
We take great care when preparing and packaging DAS products, particularly as many of our products contain fragrances and require careful handling during transportation.
If your order arrives damaged or is affected by a shipping-related issue, please contact our Customer Service team as soon as possible.
After the issue has been reviewed and confirmed, the affected product will be replaced and a new shipment will be arranged as soon as possible.
We may request photos or other information related to the shipment to help us review the issue.
PAYMENT METHODS
We currently accept:
- Cash on Delivery (COD)
- Online Payment
There are currently no additional fees for Cash on Delivery.
DELIVERY DELAYS
While we work closely with our shipping partners to ensure orders arrive within the estimated delivery period, occasional delays may occur due to courier operations, weather conditions, transportation disruptions, incorrect customer information, or other circumstances beyond our reasonable control.
Our Customer Service team will always do its best to assist you if your shipment experiences an unexpected delay.
CUSTOMER SUPPORT
If you have any questions regarding your order or delivery, you can contact the DAS Customer Service team through:
- WhatsApp
- Instagram Direct Messages
- Facebook Messenger
- Phone
Our team will be happy to assist you with your order, delivery information, or any shipping-related concerns.
---
DAS reserves the right to update this Shipping & Delivery Policy when necessary. Any changes will be reflected on this page.